Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

While economic uncertainty and airline mechanical issues are gaining nationwide attention and consumer confidence is ...

Despite a decrease in customer confidence, airlines have seen an improvement in customer satisfaction, with JetBlue Airways taking the top spot in first/business class, Delta Air Lines in premium ...

JetBlue, Delta, and Southwest topped the 2025 J.D. Power airline satisfaction survey. JetBlue was the top carrier for ...

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction ... Fewer than 10% of passengers experienced problems, though those who did said flight delays were the most ...

Airline satisfaction improves in 2025 as Oklahoma airports upgrade facilities and U.S. air travelers report fewer delays and ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

Air Canada and WestJet have landed near the bottom in this year’s J.D. Power North America Airline Satisfaction Study, ...

In a recent incident highlighting the challenges faced by air travellers, Alberta resident Julie Taillefer experienced the ...

This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points.

Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a ...

Airline passengers have spoken, and they've named the airlines that provide the highest customer satisfaction ahead of the busy summer travel season.